Warranty and return

All goods are valid for warranty service declared by a manufacturer.

  • According to the EU Directive 1999/44/EC EU countries have to provide not less than 24 months warranty period.
  • For the product repair client must have proof of purchase or a completed pass guarantee.
  • If the item is broken before the end of the period specified in the warranty, the warranty repairs will be done for free.

Warranty obligations do not apply to:

  • broken light sources; 
  • if product was not used for its intended purpose (commercial or industrial purposes or in accordance with the requirements specified in the operator's manual);
  • any independent repair of damaged seals was carried out, or if there are signs that attempts to disassemble of the product;
  • if there are signs of damages of a mechanical housing or other parts;
  • the product has been incorrectly connected to a power source or broken due to excessive high voltage pulse power supply for electrical installation work in substations and distribution equipment, etc..;
  • the product was damaged by thunderstorms, fire, water or other disasters, aggressive materials, liquids, etc.;
  • warranty is not valid for the product accessories, parts and assemblies whose period of explotation is limited.

 

Packaging

All clients are advised to keep the original packaging of the goods in case you need warranty service AS this is some of the manufacturers claim. Please do not remove from the products items serial number or any other relevant information necessary for identification of the goods.

 

Return of the items

If tthe product product does not requires the needs of the client, it is possible to return the item to the seller within 14 calendar days from receipt.

Product must be returned unused and in the original packaging, with the exception of transparent vacuum packing.

 All factory stickers, including the serial number should be on the product and / or packaging.

If the buyer has bought the inadequate quality of non-food items which shortcomings were not discussed with the seller, the buyer has the right to require the seller of the option:

  • to replace the inadequate quality of the product of adequate quality product; 
  • to reduce the price;
  • within a reasonable time to remove the shortcommings of goods without payment errors;
  • to compensate removal costs of the product defects if the buyer removed the deffects by himself or with the help of third part after the reasonable time within which the seller did dont removed the defects;
  • to terminate the contract of sale and request a return for the item paid. 

Items will be replaced or returned to the customer at the place of purchase. The Buyer must to subbmit to the seller a written request stating the lack of goods. The application shall be accompanied by a cash receipt or sales receipt or other sales of goods from the seller confirming the document and sales document (if the item sold set of quality guarantee period).

If the buyer does not like the shape, size, color, pattern of the item it has the right, within fourteen days of non-food sales date if the seller has not established a longer term, to replace the goods with a similar product.

If the seller is not able to change the item to the appropriate one, the buyer has the right, within the time limit to return the product to the seller and recover the money paid for it.